Please read these Terms & Conditions carefully before creating an account or using any service on the krikaya platform. By accessing krikaya, you confirm that you have read, understood, and agreed to be bound by these terms.
Key Points at a Glance
These are the six most important areas addressed in krikaya's Terms & Conditions. Please read the full document below for complete details.
You must be 18 years of age or older and a resident of a jurisdiction where online gaming is not prohibited to hold a krikaya account. One account per player applies strictly.
krikaya supports bKash, Nagad, Rocket, Upay, Visa, and Mastercard. All transactions are subject to minimum and maximum limits, verification requirements, and processing timeframes set out in these terms.
All bonus offers at krikaya are subject to wagering requirements, validity periods, and game restrictions. Abuse of promotions may result in bonus forfeiture and account review.
Collusion, use of automated betting software, exploitation of software errors, and any form of fraudulent activity are strictly prohibited and will result in immediate account suspension.
krikaya collects and processes personal data in accordance with its Privacy Policy. Players consent to this data handling by using the platform. Account information is kept confidential and secured.
krikaya reserves the right to suspend or terminate any account found to be in breach of these Terms & Conditions. Players may also request voluntary account closure at any time via the support team.
These Terms & Conditions ("Terms") govern your access to and use of the krikaya online gaming platform, including all games, betting markets, promotions, payment services, and customer support services made available through the krikaya website and any associated mobile interfaces (collectively, "the Platform").
By accessing the Platform — whether by browsing, registering an account, logging in, depositing funds, or placing a bet — you confirm that you have read, understood, and unconditionally agree to be bound by these Terms and any additional rules, policies, and guidelines published on the Platform from time to time, including but not limited to the Privacy Policy, the Responsible Gaming Policy, and all game-specific rules.
krikaya reserves the right to update or amend these Terms at any time. Continued use of the Platform following the publication of any amendment constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically. Where changes are material, krikaya will endeavour to notify registered players via email or an on-site notice.
To be eligible to open and maintain a krikaya account, you must meet all of the following requirements at the time of registration and on a continuing basis throughout the life of your account:
Each player may hold only one registered account on the krikaya Platform. Opening duplicate accounts — whether under the same name, email address, payment method, device, or IP address — is strictly prohibited. Where duplicate accounts are identified, krikaya reserves the right to close all but the original account, void any bonuses claimed across the duplicate accounts, and withhold any associated winnings pending investigation.
You are required to provide accurate, complete, and truthful information during the registration process and to keep this information up to date at all times. krikaya may at any time request documentary evidence to verify the information you have provided, including but not limited to:
You are solely responsible for maintaining the confidentiality of your krikaya login credentials, including your username and password. You must not share your account credentials with any third party. krikaya will not be liable for any loss or damage arising from unauthorised access to your account resulting from your failure to keep credentials secure. If you suspect that your account has been accessed without your authorisation, you must contact krikaya support immediately at .
krikaya operates a Know Your Customer ("KYC") programme as part of its commitment to anti-money laundering ("AML") compliance and responsible gaming. Verification may be requested at any stage, including at registration, before processing a withdrawal, or during a periodic account review. Failure to complete the KYC process within a reasonable timeframe will result in suspension of withdrawal privileges until verification is complete.
krikaya accepts deposits and processes withdrawals via the following payment methods: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. The availability of specific payment methods may vary and krikaya reserves the right to add, remove, or modify payment options at any time without prior notice.
All deposits are processed in Bangladeshi Taka (BDT / ৳). The minimum deposit amount is ৳200 unless otherwise stated in a specific promotional offer. There is no maximum deposit limit imposed by krikaya, though individual payment providers may apply their own transaction limits. Deposits are generally credited to your krikaya account instantly or within a few minutes, depending on the payment provider.
Withdrawals may only be made to a payment account that is registered in the same name as your krikaya account. The minimum withdrawal amount is ৳500. Withdrawal requests are subject to the completion of identity and payment verification. Processing times are typically 1–24 hours for mobile wallet withdrawals (bKash, Nagad, Rocket, Upay) and 1–5 business days for card withdrawals (Visa, Mastercard), though these timeframes are not guaranteed.
All account balances, bets, winnings, and transactions on krikaya are denominated in Bangladeshi Taka (৳ / BDT). krikaya does not currently offer multi-currency accounts. Any currency conversion costs associated with international card transactions are the responsibility of the player and their card provider.
krikaya strongly recommends that players set personal deposit limits in line with their financial means. Deposit limits can be adjusted by contacting the krikaya support team. krikaya will not be held responsible for any financial losses incurred through gambling on the Platform beyond the controls that each player sets for themselves.
krikaya may from time to time offer bonuses, free bets, free spins, cashback offers, reload bonuses, seasonal promotions, and other promotional incentives to new and existing players. All bonuses are subject to these general Terms as well as any specific terms and conditions attached to the individual promotion. Where there is a conflict between general Terms and specific promotion terms, the specific promotion terms will prevail.
Unless explicitly stated otherwise in the specific promotion terms, all bonuses awarded to a krikaya account are subject to a wagering requirement. This means that the bonus amount (and in some cases the deposit amount) must be wagered a specified number of times before any bonus-derived winnings can be withdrawn. Wagering requirements and eligible game contributions will be specified in the relevant promotion details.
krikaya operates a zero-tolerance policy on bonus abuse. The following activities constitute bonus abuse and will result in the forfeiture of the bonus, cancellation of associated winnings, and potential account closure:
All bonuses have an expiry date. Any bonus balance and associated wagering requirements that have not been fulfilled by the expiry date will be forfeited. The validity period for each bonus will be stated in the specific promotion terms.
krikaya offers a variety of gaming products including live casino games, slots, and sports betting (including cricket). The availability of specific games and betting markets may vary depending on your location, device, and applicable regulations. krikaya reserves the right to add, modify, suspend, or remove any game or betting market at any time without prior notice.
Many of the games available on krikaya are provided by third-party game studios, including but not limited to Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. In addition to these Terms, game-specific rules provided by the relevant game provider will apply. In the event of any technical malfunction during a game, the game provider's rules and the outcome recorded by their certified random number generator ("RNG") or live game system will be the definitive record of the result.
All sports bets placed through the krikaya platform — including cricket, football, kabaddi, and all other sports — are subject to the specific sports betting rules published in the betting section of the Platform. krikaya reserves the right to void any bet placed on an event where a material error occurred in the published odds. In-play bets accepted after the relevant event has concluded will be voided.
In the event of a system malfunction, server error, or technical failure that causes a game to produce an incorrect result or to be interrupted, krikaya reserves the right to void all bets placed during the affected period and refund the relevant stakes to players' accounts. krikaya accepts no liability for losses arising from technical malfunctions beyond the refund of affected stakes.
The following conduct is strictly prohibited on the krikaya Platform. Any player found to be engaged in prohibited conduct will have their account immediately suspended pending investigation, and krikaya reserves the right to permanently close the account, void all associated bets and winnings, and report the activity to relevant authorities where required:
All content on the krikaya Platform — including but not limited to the krikaya brand name and logo, website design, text, graphics, game interfaces, software, databases, and other materials (collectively, "Content") — is the property of krikaya or its licensors and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any Content from the Platform without the express written consent of krikaya.
Any feedback, suggestions, or ideas you submit to krikaya regarding the Platform may be used by krikaya without restriction and without any obligation to compensate you.
krikaya collects, stores, and processes personal data in accordance with its Privacy Policy, which forms an integral part of these Terms. By creating an account on krikaya, you consent to the collection and processing of your personal data as described in the Privacy Policy.
krikaya implements industry-standard SSL encryption and security protocols to protect your personal and financial data. However, no data transmission over the internet can be guaranteed to be 100% secure. Players are responsible for ensuring that their own devices and network connections are adequately secured.
krikaya will not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent. Personal data may be shared with regulated third parties — including payment processors, KYC verification services, and game providers — where necessary to deliver the Platform's services.
To the fullest extent permitted by applicable law, krikaya shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or related to your use of, or inability to use, the Platform. This includes but is not limited to loss of funds, loss of profits, loss of data, or any other financial or non-financial loss.
krikaya does not warrant that the Platform will be available at all times, free of errors, or free of viruses or other harmful components. The Platform is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied.
krikaya reserves the right to suspend or close any account at any time, with or without prior notice, if krikaya reasonably suspects or determines that the player has breached any provision of these Terms, has engaged in fraudulent or prohibited conduct, or poses a risk to the integrity of the Platform or the safety of other players.
You may close your krikaya account at any time by contacting the support team at . Prior to closure, any pending bonus wagering requirements must be resolved. Your remaining real-money balance (excluding any forfeited bonus funds) will be returned to your registered payment method following completion of any outstanding verification requirements.
Players who feel they may be developing a gambling problem may request a self-exclusion period through the krikaya support team. Self-exclusion options range from short time-outs to permanent account closure. During a self-exclusion period, the player will not be able to access their krikaya account or receive any marketing communications. Please visit the Responsible Gaming page for full details.
krikaya reserves the right to amend, update, or replace these Terms at any time. The revised Terms will be published on the Platform with an updated effective date. Where changes are considered material, krikaya will provide advance notice to registered players via email or an on-site notification.
Your continued use of the Platform after any such amendment constitutes your binding acceptance of the updated Terms. If you do not accept the amended Terms, you must stop using the Platform and may request account closure in accordance with Section 11.2 above.
These Terms shall be governed by and construed in accordance with applicable law. krikaya operates as an online gaming platform with a primary focus on the Bangladesh market. Players in Bangladesh use the Platform subject to their own local laws, and it remains each player's responsibility to ensure their use of the Platform is lawful in their jurisdiction.
In the event of a dispute arising from or in connection with these Terms or the use of the Platform, krikaya encourages players to first contact the support team at to seek an informal resolution. krikaya aims to respond to all formal complaints within 5 business days.
If a dispute cannot be resolved informally, the parties agree to attempt mediation before pursuing any other dispute resolution mechanism. krikaya's decisions on matters related to game outcomes, bonus awards, and account actions, where supported by server logs and provider records, shall be considered final.
If you have any questions about these Terms & Conditions, or if you wish to raise a formal complaint, please contact the krikaya support team through the following channels:
You're All Caught Up
Now that you've reviewed the krikaya Terms & Conditions, explore the full platform — from live casino tables and cricket betting to hundreds of slots. Log in to your account or browse our game categories.
18+ only. Please play responsibly.