Responsible Gaming at krikaya

What Is Responsible Gaming?

Responsible gaming is the practice of enjoying gambling as a form of entertainment while maintaining full awareness and control of the time and money you spend. At krikaya, we are committed to providing a safe, fair, and transparent environment where Bangladeshi players can engage with cricket betting, live casino games, slots, and more — without gambling becoming a source of harm.

We recognise that the vast majority of our players enjoy krikaya purely for recreation and manage their activity within healthy boundaries. However, we also understand that for a small number of people, gambling can escalate from entertainment into a compulsive habit that negatively affects their finances, relationships, and mental wellbeing. Our responsible gaming programme is designed to support every player — from those who simply want to keep spending in check, to those who need to step away entirely.

Recognising Problem Gambling

Problem gambling is not always easy to identify, especially from the inside. If any of the following warning signs apply to you or someone you know, it may be time to seek help:

• Spending more money on gambling than you can comfortably afford to lose
• Borrowing money from friends, family, or financial institutions to fund gambling
• Feeling restless, irritable, or anxious when not gambling
• Chasing losses — placing bigger bets to try to recover previous losses
• Gambling to escape stress, anxiety, depression, or other negative feelings
• Lying to family or friends about the extent of your gambling activity
• Neglecting work, study, family, or personal health because of gambling
• Repeatedly trying and failing to reduce or stop gambling
• Feeling guilt or shame after a gambling session

Recognising these signs is an important first step. krikaya encourages any player who identifies with these patterns to make use of our responsible gaming tools immediately and to reach out to our support team for guidance. You will be met with understanding — never judgment.

How to Set Deposit Limits on krikaya

Setting a deposit limit is one of the most effective ways to keep your gaming spend within a budget you are comfortable with. On krikaya, you can apply deposit limits directly through your account settings after logging in. The process is straightforward:

• Log in to your krikaya account and navigate to the Account Settings section.
• Select Responsible Gaming from the settings menu.
• Choose whether you want a daily, weekly, or monthly deposit limit and enter your chosen amount in Bangladeshi Taka (৳).
• Confirm the limit. It takes effect immediately.

If you wish to lower your deposit limit, the change applies straight away. If you wish to increase your limit, a mandatory 7-day waiting period applies — this cooling-off period is designed to prevent impulsive decisions made in the heat of a gaming session.

Taking a Break — Time-Out & Self-Exclusion

Sometimes the right move is to step away from gaming for a period of time. krikaya makes this easy with two distinct tools depending on how long a break you need:

Time-Out (Short Break): A time-out suspends your krikaya account for a period of your choosing, from 24 hours up to 6 weeks. It is suitable for players who want a brief, structured pause. During a time-out, your account is locked — you cannot log in, deposit, or place any bets. When the time-out period expires, your account is automatically restored and you may resume play. You cannot cancel a time-out once it is active, so choose your duration carefully.

Self-Exclusion (Long-Term Break): Self-exclusion is intended for players who feel they need a significantly longer absence from gaming. krikaya offers self-exclusion periods of 6 months, 1 year, or permanent closure. During self-exclusion, your account is completely locked and cannot be reopened before the chosen period expires — even if you contact support and request early reinstatement. Permanent self-exclusion is final and irreversible. To activate self-exclusion, contact our support team at [email protected] or via WhatsApp.

Protecting Vulnerable Players

krikaya takes its responsibility to protect vulnerable individuals seriously. In addition to our self-service tools, our support team is trained to identify signs of distress or problem gambling behaviour in player interactions. Where such signs are identified, our team may proactively reach out to offer support, apply temporary account restrictions, or escalate the case to our responsible gaming specialists.

We also encourage family members, friends, or caregivers who are concerned about a loved one's gambling activity on krikaya to contact us confidentially at [email protected]. We will take all such reports seriously and act within the boundaries of our privacy obligations to protect the player's wellbeing.

Additionally, parents and guardians should be aware of the risk of underage access to gambling platforms. We strongly recommend using parental control software and device-level security measures to prevent minors from accessing the krikaya platform or any other online gambling site.

krikaya's Responsible Gaming Commitments

Our responsible gaming programme rests on a set of firm commitments that guide how we design and operate the krikaya platform:

• No marketing to vulnerable players: We do not knowingly send promotional communications to players who have self-excluded, activated a time-out, or been identified as showing signs of problem gambling.
• No credit facilities: krikaya does not offer credit, loans, or advances of any kind to players. All deposits must be funded from the player's own resources.
• Transparent odds and RTP: We publish return-to-player (RTP) information for our slot games and ensure that all odds offered on sports and casino products are displayed clearly and honestly.
• Fair and audited games: All games on krikaya are provided by reputable third-party studios and use certified random number generators (RNGs) to ensure fair outcomes.
• Staff training: Our customer support team undergoes regular responsible gaming training to ensure they can identify, respond to, and escalate player welfare concerns effectively.
• Ongoing player monitoring: Our platform systems monitor account activity for behavioural patterns that may indicate problem gambling and flag cases for human review.

External Help & Support Organisations

krikaya supports a network of external organisations that provide free, confidential help to people affected by problem gambling. If you feel that your gambling has gone beyond entertainment and is causing harm to you or those around you, please consider reaching out to a professional support service. While specific Bangladeshi gambling helplines are still developing, international resources are available in English and can provide meaningful support:

• Gamblers Anonymous: A worldwide fellowship of people who share their experience, strength, and hope with one another to recover from compulsive gambling. Resources available at gamblersanonymous.org.
• GamCare: A leading provider of information, advice, and support for anyone affected by gambling harm. Available at gamcare.org.uk.
• BeGambleAware: Provides free support and information for anyone concerned about their own or someone else's gambling. Available at begambleaware.org.